Why is my internet cutting out? Here are some reasons why your internet connection might be cutting out, and steps you can take to try and fix them. If you\’re having problems with your internet connection we\’re here to help. It\’s very frustrating when your broadband keeps going off, but it might be possible to figure out why it\’s happening and – hopefully – fix it. If the problem is a dodgy router and you need a new one, see our list of the
First, you need to establish whether it\’s a problem only with the device you\’re using or not. So, if you keep losing your connection to the internet, try using a different, phone or tablet and see if it\’s still happening. If the connection seems fine on another device and it turns out to be your laptop or PC that\’s the problem, here are a few things to try. One easy check, if it\’s a Wi-Fi device, is to move closer to your router. Sometimes it might appear you have a Wi-Fi connection, but in reality it\’s too weak to provide enough speed for doing anything online. If you have Windows 10, it could be a software problem as a particular update is known to cause internet connection problems. Open the new Settings app (the cog icon on the start menu) and go to Update security. Click the \’Check for updates\’ button and allow them to install. You can also try swapping from Wi-Fi to a wired network connection (or vice versa) if you can. It\’s possible the problem is with a failing Wi-Fi adaptor, or that it just needs a software update – in which case search for newer drivers. You should be able to find the make and model in Device Manager, which you\’ll find in Control Panel. If the hardware itself is at fault, you can buy a USB Wi-Fi adaptor for a few pounds which should fix the problem.
Obviously, can\’t apply the same process to a smartphone or tablet, but you can make sure you\’re running the latest version of Android, iOS or whichever operating system your device runs. If all your laptops, phones and other devices are having the same connection problems, turn your attention to your router. There many be several LEDs, but one should show the status of the broadband connection. If there is no connection, this light could be red, orange or might be flashing to indicate there\’s a problem. You may have resort to the manual, but try and identify whether those status LEDs are telling you anything useful. If you do discover that you have a \’red\’ internet light and the router doesn\’t appear to have a broadband connection, here\’s what to do. The first thing to try isn\’t very technical: just turn it off and back on again. Rebooting the router fixes connection problems a surprisingly high proportion of the time. If it doesn\’t cure the problem, check all the wires are properly connected, especially the ADSL filter (if there is one it\’ll be a little box plugged into your phone sockets with two telephone cables coming from it). In fact, ASDL micro-filters are often the cause of broadband problems, as are phone extension cables. Make sure your router is connected to an ADSL micro-filter which is itself connected to the main (master) phone socket in the house, not an extension. If none of that works, you can also try completely resetting the router, as well as upgrading its firmware to the latest version. Bear in mind that resetting it could mean you need to enter your broadband settings again, as well as changing the Wi-Fi settings or re-entering the Wi-Fi password on all wireless devices.
If you have one, try swapping out the router for a spare to see if that cures the problem. If your broadband is out for a while, check whether there\’s a problem affecting your local area. This is tricky without an internet connection, but you could use a smartphone (with a 3G or 4G internet connection) to search for any issues with your broadband provider. Or you can check these service status pages, or ring the following numbers for the main providers: Ok, I hope to shed some light on everyone\’s issues and pull the curtain back a little. I WAS a Charter Communications Senior System Tech. I was responsible for maintaining and repairing all mainline issues. The problem that you guys are having is, i repeat, IS a problem with your cable companies hardline distribution plant. In other words, don\’t waste your time or money replacing modems and or routers. If you are experiencing problems at certain times of the day, it is related to temperature. I know that sounds crazy, but hardline cable is metal. It expands and contracts with hot and cold temperatures just like any other metal substance. When this happens, the metal is either less dense(when hot) or more dense(when cold). Therefore, the signal passes differently depending on the temperature. Causing higher or lower signals when the sun comes up or goes down. Now, to battle this phenomenon, the amplifiers hanging on the lines are designed to automatically adjust the Gain (signal boost) accordingly. Now, these have to be adjusted and set up properly at least a couple times a year. Mainly due to the changing of the seasons. They can only handle so much temperature change before they start to cause serious errors.
Thus your problem begins. Now keep in mind, that most newby service techs for most cable companies are clueless about anything to do with mainline issues. They are only trained to diagnose problems inside your house, and depending on their training(which usually isn\’t much) they probably won\’t even know any of this. Also, in most areas, the service techs are scared to put in a \”Line Problem\” because if they have missed any problems inside your house that could be causing the problem, then they are given a hard time by the system techs (who will find it). So, you should definitely insist that a line problem be put in. Also, talk with any of your neighbors and see if they are having the same issues at the same time. This will help you in your request for a line problem. Another guy posted on networking today had the same problem and this seems to be the suspect to this issue. Something to do with amplifiers on the lines being faulty and causing these errors. So giving your ISP a call and asking a tech to check the lines amplifiers with changes in temperature in mind causing issues would be a good idea. If this is the problem then you won\’t notice the issue till the ambient temperature outside hits what it needs to to cause the errors in the amplifiers. I\’m guessing your ISP may decide to come to your house on the really good day when they know these issues won\’t crop up:D and decide to have a busy day on a rainy to hot day when the changes will be adverse. Summary try to get the technician to put \”a line problem\” and chances are when they find the faulty amplifiers your issues will be alleviated. Ps have never had cable internet and after finding this out today i shall give it a wide berth.