why do we have policy and procedures


Are you interested in growing your business while enhancing your employeeБs ability to deliver consistent, high caliber service without dramatically increasing the burden of employee management responsibilities on you? If so, we recommend you take several minutes to read on and acquaint yourself with the importance and benefits of written, well-defined Policies Procedures! why is this important to you? Simply put, well-written policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits. Basically, policies and procedures allow management to guide operations without constant management intervention. And constant intervention equates to increase operating expenses that ultimately detract from your companyБs profitability. So ask yourselfБWhat condition are my companyБs written policies and procedures in? Oh, you say you donБt have written policies and
procedures. Fear not, itБs never too late to take advantage of tools and techniques many of your competitors have, and are using successfully to grow their business and market share. In order to understand why policies and procedures are so important we need to know what they are, and the differences between them. What is a Policy? A БPolicyБ is a predetermined course of action, which is established to provide a guide toward accepted business strategies and objectives.


In other words, it is a direct link between an organizationБs БVisionБ and their day-to-day operations. Policies identify the key activities and provide a general strategy to decision-makers on how to handle issues as they arise. This is accomplished by providing the reader with limits and a choice of alternatives that can be used to БguideБ their decision making process as they attempt to overcome problems. I like to think of БpoliciesБ as a globe where national boundaries, oceans, mountain ranges and other major features are easily identified. What is a Procedure? The ultimate goal of every БProcedureБ is to provide the reader with a clear and easily understood plan of action required to carry out or implement a policy. A well-written procedure will also help eliminate common misunderstandings by identifying job responsibilities and establishing boundaries for the jobholders. Good procedures actually allow managers to control events in advance and prevent the organization (and employees) from making costly mistakes. You can think of a procedure as a road map where the trip details are highlighted in order to prevent a person from getting lost or БwanderingБ off an acceptable path identified by the companyБs management team. Policies and procedures are required when there is a need for consistency in your day-to-day operational activities.


Policies and procedures also provide clarity to the reader when dealing with accountability issues or activities that are of critical importance to the company, such as, health and safety, legal liabilities, regulatory requirements or issues that have serious consequences. Are Your Policies and Procedures Meeting Your Needs? An increase in the number of accidents, higher failure rates or costly overruns. More staff questions on Бnormal operationsБ or a feeling of general confusion within a department or division. Employees may also be demonstrating inconsistency in their job performance and there may be an increase in the workforceБs stress levels. Customers are increasing complaints. Now that we have a better understanding of policies and procedures, letБs take a look at the major benefits they provide. Employees understand the constraints of their job without using a Бtrial and errorБ approach, as key points are visible in well-written policies and procedures. Policies and procedures enable the workforce to clearly understand individual and team responsibilities, thus saving time and resources. Everyone is working off the same page; employees can get the БofficialБ word on how they should go about their tasks quickly and easily. Clearly written policies and procedures allow managers to exercise control by exception rather than Бmicro-manageБ their staff.


They send a БWe Care! Б message. БThe company wants us to be successful at our jobs. Б Clearly written policies and procedures provide legal protection. Juries apply the Бcommon personБ standard. If written clearly so that outsiders understand, the company has better legal footing if challenged in court. LetБs return to the first question we asked. Are you interested in growing your business without dramatically increasing your burden of employee management responsibilities? If your answer is yes, we recommend reviewing and implementing policies and procedures that are effective, and work on your companyБs behalf. Some policies are required based on legal responsibility. Title VII of the Civil Rights Act of 1964 require that companies provide a work environment that is free from any form of sexual harassment. Based on this requirement, some companies have established a \”zero tolerance\” sexual harassment policy that can lead to immediate termination in some cases. The Equal Employment Opportunity Act prohibits companies from discriminating against any present or potential employee on the basis of race, sex, religion, country of origin, and color. In response, companies have strict policies for recruiting, selecting, and treating employees.

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