why do videos freeze on my pc

I have a laptop with the same problem, it works with vista. I changed the HD (the old one had not enough space) and installed from zero all programs including Windows. The problem continues, but above all when I\’m in a web page which uses Flash Player. I also opened the computer and check the heat sink (I replaced the silicon grease) and clean everything to discard hardware problems. The freezing it\’s happening since a month ago or more.

I put the HDD in other machine (similar) to discard a hardware failure and the problem continues so it\’s a software issue. Related with some windows update file or to flash player. Well after trying many things in my PC I unistalled the antivirus which was Avast and there is no more freezing problems. I installed AVG antivirus and the computer goes well since 5 days ago.

Probably this is a solution for my hardware and software configuration. My PC is an HP DV6235CA with Windows Vista Home Premium OS.
Hi, Thank you for posting your query on Microsoft Community. I understand your inconvenience. We will assist you to resolve this issue. Before we proceed, we require more information to assist you better. Which media player you are using to play the video?

What is the format of the videos you are trying to play? Does this happens with other videos as well? I suggest you to use another media player to play the video and check. Also, I suggest you to update your graphic card drivers. Method 1: Update drivers. I suggest you to update graphic drivers and check if it helps. Follow the steps given below. Press Windows key + X key and click on Device manager.

Search for Display Adapters. Right-click on the graphics card and click on Update driver software. You may refer to the following Microsoft article provided below. http://windows. microsoft. com/en-in/windows-8/all-drivers The steps for Windows 8/8. 1 is applicable for Windows 10. Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us. Thank you.

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